Contact Info

Email: [email protected]

Returns

We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone, or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.

1. Your item is faulty or damaged

Please make contact straight away so we arrange a return and replace your item. We’ll cover all the costs

2. Oops we’ve sent you the wrong item

If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all the costs.

3. You’ve changed your mind

You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost, we will refund the cost of the item and not the original postage.

Privacy

We respect your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third party institutions.

Order Status

For security, our website contains no personal information.

When we process your order the following happens

  • You place the order on our site.
  • You will receive a confirmation of your order e-mailed to you.
  • We will then process your order and email you a Tax Invoice.
  • Australia Post or our couriers will then email you with delivery information, which you can use to track your order.

Shipping

We’ll ship your order within 24 hours during the week, all orders are sent by Australia Post courier and delivered to your door where a signature will be required.

If you’re not at home the courier will leave a card with instructions on picking your item up from your local post office.

Delivery Times

A Sydney deliveries are usually next day, Melbourne, Brisbane, 3-5 days, you can find our delivery time table here.

 Payment Options

We accept all major credit cards including American Express.

Delivery Times

SydneyMelbourneBrisbaneAdelaideDarwinPerthHobart
1-2 days3-5 days3-5 days3-5 days*********5-7 days3-5 days
NSWVICQLDSANTWATAS
2-4 days3-5 days3-6 days3-5 days******************3-5 days
*** Due to the weight of these items, we're unable to ship to remote locations.

All our products are shipped by Australia Post eParcel service or Go Couriers