Email: [email protected]
We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone, or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.
1. Your item is faulty or damaged
Please make contact straight away so we arrange a return and replace your item. We’ll cover all the costs
2. Oops we’ve sent you the wrong item
If we’ve made an error, please accept our apologies, email us straight away or phone us. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all the costs.
3. You’ve changed your mind
You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for the return shipping cost, we will refund the cost of the item and not the original postage.
We respect your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third party institutions.
For security, our website contains no personal information.
When we process your order the following happens
- You place the order on our site.
- You will receive a confirmation of your order e-mailed to you.
- We will then process your order and email you a Tax Invoice.
- Australia Post or our couriers will then email you with delivery information, which you can use to track your order.
We’ll ship your order within 24 hours during the week, all orders are sent by Australia Post courier and delivered to your door where a signature will be required.
If you’re not at home the courier will leave a card with instructions on picking your item up from your local post office.
A Sydney deliveries are usually next day, Melbourne, Brisbane, 3-5 days, you can find our delivery time table here.
We accept all major credit cards.
|1-2 days||3-5 days||3-5 days||3-5 days||*********||5-7 days||3-5 days|
|2-4 days||3-5 days||3-6 days||3-5 days||*********||*********||3-5 days|