Contact Info

Based in Sydney, the Quadrilla® Marble Runs website focuses on high quality marble runs manufactured by Hape Toys of Germany. We ship wooden marble runs all over Australia. It doesn’t matter if you’re in Sydney, Melbourne, Brisbane, Hobart, Adelaide or Perth, we can ship your Quadrilla super fast!

Telephone: 1300-985-461

email: [email protected]

Returns

We know sometimes things don’t quite work out as planned, not a problem, we’re as close as the phone, or if you like you can contact us by email. We’ll help you return that damaged or faulty item ASAP, just follow the options below.

1. Your item is faulty or damaged

Please make contact straight away so we arrange a return and replace your item. We’ll cover all costs

2. Oops we’ve sent you the wrong item

If we’ve made an error, please accept our apologies, email us straight away or phone. We’ll either replace the item or refund your money including shipping, the choice is up to you. We’ll cover all costs.

3. You’ve changed your mind

You’ve purchased your product, it arrived safely and as described, but now you don’t want it! You’ll need to contact us within 5 business days to arrange for an authorization. After 5 business days, all sales are final and we will not accept any returns. If the item has been used we will not accept a return The buyer is responsible for return shipping cost, we will refund the cost of the item and not the original postage.

Privacy

Our company Mosh Pty Limited respects your privacy, any information we collect on this site is only used to complete any purchase you make, we do not collect or store credit card information on our computers. All financial information is collected by secure third party institutions.

Our Philosophy

We value you as a customer, and hope to see you, your friends and family continue to visit our site, feel comfortable and enjoy the products and services we provide. We wont be here for you twenty four hours a day, but we are available to talk to during normal business hours Monday to Friday. If you decide to email rather than phone, your questions will be answered seven days a week.

Payment

We realize not everyone is comfortable using the internet or placing orders online, so we’re extremely flexible!

You can choose to complete your entire order online and pass your credit card details to our Payment Gateway for processing, you can choose to place the order online and direct deposit, call us with your credit card details or send a cheque.

If you don’t want to enter any information online, that’s fine too, just call Kim and she will take your order over the phone.

Order Status

For security our website contains no personal information.

When we process your order the following happens

  • You place the order on our site.
  • You will receive a confirmation of your order e-mailed to you.
  • We will then process your order and email you a Tax Invoice.
  • Australia Post or our couriers will then email you with delivery information, which you can use to track your order.

If you do not receive any of the above feel free to, call and ask for Kim.

Support

Need help? If you have a question or would like more information about just call or email me.

I’m here Monday – Friday
9-5 phone 1300-985-461 – ask for Kim.

Shipping

We’ll ship your order within 24 hours during the week, all orders are sent by Australia Post courier and delivered to your door where a signature will be required.

If you’re not at home the courier will leave a card with instructions on picking your item up from your local post office.

Delivery Times

A Sydney deliveries are usually next day, Melbourne, Brisbane, 3-5 days, you can find our delivery time table here.

 Payment Options

We accept all major credit cards including American Express. All card transactions are handled securely by PayPal, you do not need to be a member to process your card with PayPal.

For telephone orders we can accept MasterCard and Visa.

Delivery Times

Sydney Melbourne Brisbane Adelaide Darwin Perth Hobart
1-2 days 3-5 days 3-5 days 3-5 days ********* 5-7 days 3-5 days
NSW VIC QLD SA NT WA TAS
2-4 days 3-5 days 3-6 days 3-5 days ********* ********* 3-5 days
*** Due to the weight of these items, we're unable to ship to remote locations.

All our products are shipped by Australia Post eParcel service or Go Couriers